COMMERCIAL & INDUSTRIAL ACCESS SYSTEMS
 
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Milcor is a premier brand with a history reaching back to the turn of the previous century.  Well-known among specifiers and contractors for superior roof access hatches, heat & smoke vents, and access doors for walls, ceilings, and floors.

Now associated with Portals Plus and Roof Products & Systems (RPS), with just one call all of the rooftop accessory needs can be met with just one call.

Milcor's products are not generally a major consideration to anyone. We supply $10,000 worth of roof hatches for a million dollar expanse of roof...thirty access doors in a multi-million dollar airport terminal. The story is the same with every product we market. We are there, but usually playing a supporting role.

We decided to be preferred over competitors...to create a niche. We decided that absolute reliability was the answer. We say to our customers, "A Deal's A Deal!" Place the order. We'll tell you what we can do. And we'll do it! You never have to place another call. You don't need to follow-up. You'll get what you want when you need it.

The Components of Absolute Service Reliability

Products Engineered for Your Application to provide the function desired, to install easily, to give the desired finished appearance.

Total Quality in every product produced, in every aspect of production, with a very low return and callback record.

Special Custom Products when you need them, special sizes and configurations, special materials, special features to meet special needs.

Complete Product Lines in every area of our business so you can get everything you need from one reliable source.

Reliable Service is a major focus for every one of us at Milcor. The cornerstone of reliable service is our customer satisfaction number. It's a single percentage number that says how often we did what we told our customers we'd do. It is published every day. Every employee gets that number. Everyone is focused on improving the number. Each day the number is posted near each operation so that every employee exerts every effort to raise the number.

The Reliability Benefit

Both we and our customers benefit from high customer satisfaction.

Our people focus on achieving customer satisfaction. They are not distracted explaining our shortfalls. They aren't distracted by follow-up calls from customers. They focus on today's success, and tomorrow's challenges.

Customers also benefit. They don't need to put anything in follow-up. They don't need to call to check an order. One order, one invoice, one check. Absolute service reliability means a hassle-free relationship.